30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start the return process, you can contact us at info@vitaalio.com.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent to us without prior return request approval will not be accepted.
Return shipping costs are your responsibility. We do not cover return shipping unless the item arrived damaged or incorrect.

You can contact us with any return-related questions at info@vitaalio.com.

Important Notes

• You are responsible for entering the correct shipping address during checkout. We do not issue refunds for items lost due to incorrect or incomplete addresses provided by the customer.

• If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photo proof so we can resolve the issue.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty, jewelry products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded via your original payment method within 10 business days. Please remember it may take time for your bank or credit card company to process and post the refund as well.

Refunds will only be issued once we have received the returned item or valid proof of return shipment.

If more than 15 business days have passed since we approved your return, please contact us at info@vitaalio.com.